The person I sent a card to never received it. What should I do?

When you send a card, you will automatically get an email from us letting you know your card was delivered successfully. If you get that email but still think your recipient didn’t receive a card, they may have just not opened the card or let you know they got it.

Sometimes, however, an e-card will fail to reach the intended recipient for any of the following reasons:

• The email address was entered incorrectly.
• The e-card ended up in the recipient’s junk mail folder.
• The e-card was treated as spam by some email filtering software and was placed in quarantine.
• The recipient’s email software has an opt-in feature which filters legitimate senders of email. The recipient must then select you as a legitimate sender of email in order for them to receive your e-card.
• The recipient’s inbox may be full and unable to accept new messages.
• The recipient’s email server may be inoperable for a period time.

Did this answer your question? If not, please review all our Frequently Asked Questions before submitting a question via email. All email inquires can be sent to [email protected]. Please include your email address in the body of the message.